Return & Replacement Policy

At Tusker Shoes, we offer a 5-day return and replacement policy. You have 5 days from the date of delivery to request a return and replacement.

We do not offer refunds. Eligible returns will be processed only for a replacement, subject to the terms and conditions mentioned below.

1. Eligibility for Return & Replacement

To be eligible for a return and replacement:

• The product must be unused and unworn.

• The product must be in the same condition as received.

• All original tags and labels must be attached.

• The product must be returned in its original packaging.

• The product must not have been washed, altered, damaged, or modified.

• The return request must be made within 5 days from the date of delivery.

• The customer must provide the order number or proof of purchase.

Products that have been worn, used, washed, altered, damaged, or modified after delivery may not be accepted for return or replacement.

2. Mandatory Unboxing Video

To protect both our customers and Tusker Shoes against fraudulent, incorrect, damaged, or tampered product claims, an unboxing video is mandatory for all return and replacement claims.

The unboxing video must:

• Be recorded continuously from the beginning of opening the package.

• Clearly show the shipping label and order details before opening the package.

• Clearly show the condition of the outer package.

• Show the package being opened without any cuts, edits, or interruptions.

• Clearly show the product, tags, packaging, and any accessories received.

For claims relating to a damaged, defective, missing, or incorrect product, the unboxing video must clearly demonstrate the issue as it was received.

If an unboxing video is not provided, or if the video is edited, cut, interrupted, or does not clearly establish the condition of the package and product at the time of opening, Tusker Shoes reserves the right to reject the return or replacement claim.

Providing an unboxing video does not guarantee automatic approval. All claims remain subject to verification and inspection by Tusker Shoes.

3. How to Request a Return & Replacement

To request a return and replacement, please contact us at:

tuskershoes@gmail.com

Please provide:

• Order number

• Reason for the return/replacement

• Required replacement size/product

• Unboxing video, wherever applicable

Once your request is reviewed and approved, we will provide you with the return instructions.

Return Address:

Tusker Shoes
SF No. 174/2, Covai Mettupalayam Highway,
Besides SVGV School East, Teachers Colony,
Karamadai, Coimbatore District,
Tamil Nadu – 641101

Important: Products sent back without prior approval from Tusker Shoes will not be accepted.

4. Return & Replacement Shipping Charges

All return and replacement shipping/courier charges are to be borne by the customer.

This includes:

1. The courier charges for sending the original product back to Tusker Shoes; and

2. The courier charges for sending the replacement product from Tusker Shoes to the customer.

The replacement product will be dispatched only after the returned product has been received and successfully inspected and the applicable replacement shipping charges have been paid by the customer.

5. Replacement Product Availability

Replacement is strictly subject to the availability of the replacement product requested by the customer.

If the requested replacement size, colour, model, or product is unavailable, Tusker Shoes may suggest other available products as replacement options.

If the customer chooses a replacement product that has a higher price than the originally purchased product, the difference in price must be paid by the customer before the replacement is dispatched.

If the selected replacement product has a lower price, no refund or cash adjustment will be provided for the price difference.

All applicable return shipping charges and replacement shipping charges will continue to be borne by the customer, irrespective of the replacement product selected.

6. Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive a product that is damaged, defective, or different from the product ordered, please contact us immediately with your order details and the mandatory unboxing video.

We will review the claim and determine whether the product qualifies for replacement.

The final decision regarding the acceptance of a return or replacement request will be made after verification and inspection by Tusker Shoes.

7. Non-Returnable Products

Returns and replacements will not be accepted in the following circumstances:

• Products that have been worn or used

• Products that have been washed, altered, modified, or damaged after delivery

• Products without original tags or packaging

• Products returned after the 5-day return period

• Products that do not meet our return eligibility requirements

• Sale or clearance products, unless otherwise specifically stated by Tusker Shoes

• Gift cards

8. No Refund Policy

Tusker Shoes does not provide refunds for returned products.

Approved returns will be processed only as replacements, subject to product availability and the conditions of this policy.

No refund will be provided for:

• The original product purchase price

• Return shipping charges

• Replacement shipping charges

• Any difference in price where the replacement product selected is of lower value

9. Replacement Processing

Once the returned product reaches us, it will be inspected to verify that it meets our return conditions.

If the return is approved, the replacement will be processed based on:

• Availability of the requested replacement product

• Payment of any applicable price difference

• Payment of applicable replacement shipping charges

The replacement will be dispatched after all applicable conditions have been completed.

10. Contact Us

For any questions regarding returns or replacements, please contact us at:

Email: tuskershoes@gmail.com