Shipping policy

Shipping Policy

Effective Date: July 25, 2026

Thank you for shopping with Tusker Shoes. We are committed to delivering your order safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Once your order has been dispatched, you will receive the shipment tracking details via email, SMS, or WhatsApp (where applicable).

2. Shipping & Delivery

  • We offer FREE shipping across India on all orders unless otherwise specified.
  • Estimated delivery time is 5–8 business days from the date of dispatch.
  • Delivery timelines may vary depending on your location, courier partner operations, weather conditions, public holidays, or other unforeseen circumstances.

While we strive to deliver your order within the estimated timeframe, delays caused by third-party logistics partners are beyond our control.

3. International Shipping

We currently ship internationally.

  • International shipping charges will be calculated and displayed during checkout.
  • Any customs duties, import taxes, VAT, or other charges imposed by the destination country are the sole responsibility of the customer.
  • Delivery timelines for international orders vary based on the destination country and customs clearance procedures.

4. Shipping Charges

Within India

  • Free Shipping on all orders.

International Orders

  • Shipping charges are calculated based on the destination, package weight, and courier partner rates.

5. Failed Delivery

If a delivery attempt fails due to an incorrect address, incorrect contact details, or the recipient being unavailable after multiple delivery attempts, the order may be returned to us.

Any additional shipping charges required to re-dispatch the order shall be borne by the customer.

6. Return & Replacement Shipping

If you request a return or replacement:

  • If the return or replacement is due to a manufacturing defect, damaged product, or an error on our part, Tusker Shoes will bear the shipping charges.
  • If the return or exchange is requested due to an incorrect size ordered, change of mind, personal preference, or any reason not attributable to Tusker Shoes, the customer will bear the applicable return and re-shipping charges.

Please refer to our Return & Refund Policy for detailed eligibility and procedures.

7. Order Tracking

Once your order has been shipped, you will receive a tracking number and shipment details through your registered email address or mobile number, allowing you to track your package in real time.

8. Delivery Disclaimer

All delivery timelines provided on our website are estimates and are made in good faith. Actual delivery dates may vary due to circumstances beyond our reasonable control, including courier delays, natural disasters, strikes, government restrictions, or other unforeseen events.

Tusker Shoes shall not be held liable for delays caused by third-party courier or logistics partners.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Tusker Shoes

Phone/whatsapp: +91-8903551600

Email: support@tuskershoes.com

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)